Below you will find a list of common questions asked before our previous Weekends, as well as your feedback and how your concerns have been addressed.

Check this page regularly, as more questions and answers will be added as information becomes available

I don’t have internet access so how can I book?

We know that there will be a few of you that do not have internet access - however, due to the popularity of this event, you will need some sort of access to avoid delays or disappointment. The best thing to do is to visit a library, internet cafe, or a friend’s house - basically anywhere you CAN access the internet!

 

Why do I have to provide my Passport Number?

In general, hotels (including CenterParcs) require guests to provide a passport to enable them to have guests' details ready for inspection by the local law enforcement if requested. Any hotels - or, more generally "guest houses" - are required to do so by law. We require a passport number for each attendee in your party

The only exception is as follows: If you are an EU national and you do not have a passport you can provide your EU ID card number.

Fans attending from the UK do not need to have 6 months expiry on their passports at the time of the Marillion Weekend 2011; it must of course be valid to cover your return to the UK. Fans from outside of the UK should check Passport entry requirements with their local Netherlands Consular Section office.

Given the large number of fans attending the weekend - many of whom will be arriving by the coach-load - queues at check-in would be very long indeed if we were to record all those details by hand on the spot. By providing this information in advance you enable us to check you into your accommodation as quickly as possible.

Please also be completely assured that we will NOT pass these details to anyone else other than CenterParcs. Please do NOT post your passport to us!

If you are applying for a new passport or need to renew your existing passport before 25th March 2011 then please send us your Name, new Passport number, the Primary Contact name of your party and your Booking Reference Number via the update booking form or Fax: +44 (0)1296 770 839 or secure post.

Can I add additional people to my booking?

You can add extra guests to your booking - subject to accommodation availability. Please contact us with your Primary Contact booking name, booking reference number, the full details of the guest to be added to the booking: Name, Address, telephone, email, date of birth (DO NOT fill in and submit an additional booking form). You can send their Passport number via the Booking Update form. The payment will then be taken from the credit card used in the original booking.

How can my party arrange to share with a party that has already booked?

You can enter their Booking Reference number in the I would like to share with Booking Reference Number box on your booking form (please ensure you select the I do not wish to share button or you will be placed with strangers) or by contacting us with the Primary Booking Contact name and Booking Reference Numbers of all parties concerned. Please note that supplements will still be applicable if your parties do not fill the accommodation to capacity e.g 3 persons in a 4-person cottage, 5 persons in a 6-person cottage.

How can I arrange to be in a cottage near my friends who have booked as a separate party?

You can request to be near to another party by entering their Booking Refernece number in the I Would Like to be Near Party Box on your booking form or contacting us with the Primary Booking Contact name and Booking Reference Numbers of all parties concerned. We will do our best to place you as near together as possible. The earlier you do this the greater the likelihood.

Can our party stay in the same cottage number as in 2009?

Please contact us and we will do our best to accommodate your request. This cannot be guaranteed.

I am bringing my children. Do I have to pay full price for all of them even though some of them of won't be going to the concerts?

Yes. The price for children has been reduced from the adult price to offer a good value that reflects the ages of the children, as they will be able to use all of the CenterParcs facilities which are very child oriented. All children (2-14) will have to pay whether they attend the live shows or not.

All children are allowed into the concert hall, but please bear in mind your child's ability to cope with the concert conditions. It is unfair to other fans if their listening pleasure is disturbed by intrusive behaviour, over-loud or crying children.

What happens if we have to cancel our booking?

Please read the Terms and Conditions very carefully to see what refunds you may be entitiled to. All deposits paid are non-refundable. We strongly advise you to take out suitable travel insurance that covers you adequately for the Marillion Weekend 2011 booking and any separate independant travel arrangements you may make, including the airport transfer service provided by Res Nova.

One of the people in our party backed out at the very last minute and we are missing a person in our accommodation. Do we need to pay the supplement fee?

Contact us as soon as possible to let us know and we will provide more information.

How many keys will there be for each cottage?

Each cottage/apartment will have 2 keys available. A 3rd key will be available from CenterParcs Recption for a refundable deposit of 25E. We are sorry that there will not be one key per person but CenterParcs do not have this facility. Please ensure that you organise with your party how to access the accommodation between yourselves. A good solution would be to bring something like a passcode keysafe with you so that a key can be left securely at the cottage but only accessed by those in your party with the code e.g http://www.amazon.co.uk/Frostfire-Mooncode-Key-Safe/dp/B0011U1U8E

It should be noted that there were no security issues with regards to accomodation at either the 2007 or 2009 Marillion Weekends and most people sharing accommodation were able to organise themselves.

Some of our booking party will be arriving at different times to each other - how do we check in?

You will need to arrange between yourselves that whoever arrives first will collect the Welcome Pack and keys from Check-in and that person will be available to meet you at the cottage to let you in.

I have been allocated shared accommodation but will not be arriving at the same time as the other people in my cottage. How do I check-in?

Check in as normal, your Welcome Pack will be under your name. Whoever arrives first and second will receive the keys. You will be have been introduced to your house mates via email and we suggest that you make sure you know who will be arriving first and ensure that they are at the cottage to let you in once you have arrived and checked in. Alternatively a good solution would be to bring something like a passcode keysafe with you so that a key can be left securely at the cottage but only accessed by those in your party with the code e.g http://www.amazon.co.uk/Frostfire-Mooncode-Key-Safe/dp/B0011U1U8E