Below you will find a list of common questions asked before our previous three Weekends, as well as your feedback and how your concerns have been addressed.
Check this page regularly, as more questions and answers will be added as information becomes available
I don’t have internet access so how can I book?
We know that there will be a few of you that do not have internet access - however, due to the popularity of this event, you will need some sort of access to avoid delays or disappointment. The best thing to do is to visit a library, internet cafe, or a friend’s house - basically anywhere you CAN access the internet! - and download our order form and post / fax it to us.
In general, hotels (including CenterParcs) require guests to provide a passport to enable them to have guests' details ready for inspection by the local law enforcement if requested. Any hotels - or, more generally "guest houses" - are required to do so by law. We require a passport number for each attendee in your party
The only exception is as follows: If you are an EU national and you do not have a passport you can provide your EU ID card number.
Fans attending from the UK do not need to have 6 months expiry on their passports at the time of the Marillion Weekend 2009; it must of course be valid to cover your return to the UK. Fans from outside of the UK should check Passport entry requirements with their local Netherlands Consular Section office.
Given the large number of fans attending the weekend - many of whom will be arriving by the coach-load - queues at check-in would be very long indeed if we were to record all those details by hand on the spot. By providing this information in advance you enable us to check you into your accommodation as quickly as possible.
Please also be completely assured that we will NOT pass these details to anyone else other than CenterParcs.
If you are applying for a new passport or need to renew your existing passport before 20th March 2009 then please send us you Name, new Passport number, the Primary Contact name of your party and your Booking Reference Number via Fax: +44 (0)1296 770 839 or secure post. If you do not provide us with this information before the week commencing 2 February 2009, we will be unable to process your final payment and your booking may be cancelled.
Can I add additional people to my booking?
You can add extra guests to your booking - subject to accommodation availability. Please contact us with your Primary Contact booking name, booking reference number, the full details of the guest to be added to the booking (as requested on the booking form - but DO NOT fill in and submit an additional booking form) and passport number. The payment will then be taken from the credit card used in the original booking.
How can I arrange to be in a cottage near my friends who have booked as a separate party?
You can request to be next to another party by contacting us with the Primary Booking Contact name and Booking Reference Numbers of all parties concerned. We will do our best to place you as near together as possible. The earlier you do this the greater the likelihood.
Can our party stay in the same cottage number as in 2007?
Please contact us and we will do our best to accommodate your request. This cannot be guaranteed.
How do I book a 12-person cottage?
Availability of these is extremely limited. Please contact us as soon as possible for more information.
I am bringing my children. Do I have to pay full price for all of them even though some of them of won't be going to the concerts?
Yes. The price for children has been reduced from the adult price to offer a good value. All children (2-14) pay the same price whether they attend the live shows or not.
All children are allowed into the concert hall, but please bear in mind your child's ability to cope with the concert conditions. It is unfair to other fans if their listening pleasure is disturbed by intrusive behaviour, over-loud or crying children.
What happens if we have to cancel our booking?
Please read the Terms and Conditions very carefully to see what refunds you may be entitiled to. All deposits paid are non-refundable. We strongly advise you to take out suitable travel insurance that covers you adequately for the Marillion Weekend 2009 booking and any separate independant travel arrangements you may make, including the airport transfer service provided by Res Nova.
One of the people in our party backed out at the very last minute and we are missing a person in our accommodation. Do we need to pay the supplement fee?
Contact us as soon as possible to let us know and we will provide more information.