Find Your Answers Online

We would ask that you please take some time to read through this website first before contacting us (even if you've been to a Marillion Weekend before!).

We will be unable to answer email questions that are answered on this page or elsewhere on the website.

Please try to ask any questions BEFORE booking opens - we will be very busy during the first few days and may not be able to answer your question for some time.

We're here to help!

If your question is not answered, please direct all enquiries to the Marillion Weekend staff by email on: convention@marillionweekend.com

Please be sure to include the following information in your email - remember, we need to know who you are before we can help you!

Your BOOKING REFERENCE NUMBER
The PRIMARY BOOKING CONTACT for your party
Your FULL NAME and postal address for verification

Please include any correspondence from us in your email reply to help speed up our response.
Please also be as detailed as possible about any question or enquiry you have - the more information you can provide the better we can answer your question.

Other Methods of Contact

If you do not have access to email, you may contact us by fax on: +44 (0)1296 770 839

You may also write to us or send requested information by post to:
MARILLION WEEKEND 2011, PO Box 252, Aylesbury, Bucks, HP18 0YS, UK

We regret to inform that we are not accepting bookings or customer enquiries by phone.

Contacting CenterParcs

Please DO NOT contact CenterParcs with questions or bookings. They will be unable to help.

Fees, Cancellations, and Transfers

Please note that all deposits paid are NON-REFUNDABLE

If full payment is not received by the 10 February 2011, this will result in the cancellation of your booking.

In the unlikely event that you have paid the full amount and wish to cancel your attendance at the Marillion Weekend 2011, the following cancellation charges apply with no exceptions:

If your cancellation reduces the capacity of your accommodation (for example if you were in a 4 person cottage and the rest of the party is still coming), contact us as soon as possible to let us know and we will provide more information.

You may transfer your booking to another person(s). You must contact us to arrange this.

If you do not supply valid credit card details for the final balance payment due in the week commencing 7 February 2011, your booking may be cancelled.

Additional Important Information

We strongly advise you to take out suitable travel insurance that covers you adequately for the Marillion Weekend 2011 booking and any separate independent travel arrangements you may make, including the airport transport service provided by Res Nova.

All bookings and related booking procedures are handled solely through this Marillion Weekend website. The normal Racket Records and Marillion email addresses will NOT be accepting questions.

Please direct all enquiries to the Marillion Weekend staff using the details above DO NOT contact CenterParcs with questions or bookings. They will be unable to help.

You will be required to wear a wristband to aid our security during the full period of this event.

Any attendee that is found to cause damage to any of CenterParcs property will be held accountable legally and financially for the damage they have caused.

Participation in all activities provided by CenterParcs is at your own risk.

No abuse of Marillion Weekend crew or staff, or CenterParcs staff will be tolerated. People who are caught infringing on this policy will be asked to leave immediately with no refund or other compensation provided.

There is a strict "no drugs" policy enforced on the site. People who are caught infringing on this policy will be asked to leave immediately with no refund or other compensation provided.

CenterParcs has several bottle banks and wastepaper recycling bins around the village. Marillion encourage you to please make full use of them!

Links to the CenterParcs website are for general information purposes only. Pricing and availability information on the CenterParcs website is provided for externally booked holidays, and does not apply to the Marillion Weekend 2011. Certain events and offers may not be available during Marillion Weekend 2011.